Help

Hive Support

We're here to help you get the most out of HEX.

Need a hand with Hive? Start with the FAQ and troubleshooting below, or reach out directly — we read every message and aim to respond as soon as we can.

Contact us

For help, questions, bug reports, or data requests:

Email: [SUPPORT_EMAIL]

Please include your device model, iOS version, and a short description of the issue. We aim to respond as soon as possible.

Frequently asked questions

Is Hive available on the App Store yet?

Not yet — Hive is in active development and preparing for release. It may be available to testers through TestFlight before a public launch.

Does Hive use Apple Health or my Apple Watch?

Not in the current build. Hive does not read Apple Health or Apple Watch data. If that changes, Hive will ask your permission first.

Does Hive cost anything?

Hive “Pro” is currently a free beta preview — no charge is made and no in-app purchase is active.

Is my data private?

Your profile, logs and chat history are stored on your device. Hive only requests the permissions it needs and never sells your data. See the Privacy Policy.

How to report a bug

Email [SUPPORT_EMAIL] with a short description of what happened and what you expected.
Include your device model and iOS version, and a screenshot or screen recording if you can.
If you're a TestFlight tester, you can also take a screenshot and tap “Share Beta Feedback,” or use “Send Beta Feedback.”

How to request data deletion

You control your data. Most of it lives on your device, so deleting the app removes local data. To request deletion of any account data we hold, email [SUPPORT_EMAIL] with the account email you used. Full steps are on the Delete your account & data page.

Managing or cancelling a subscription

Hive does not currently charge for any subscription. If paid plans are added in future, they will be billed through Apple, and you can manage or cancel them in your Apple Account: open iOS Settings → tap your name → Subscriptions (or App Store → your profile → Subscriptions). Cancellation takes effect at the end of the current billing period.

Troubleshooting

The app won't load or shows a blank screen

Close and reopen the app.
Make sure you have a working internet connection (the AI coach needs it).
Update to the latest version, or reinstall if the problem persists.

The coach (HEX) isn't responding

Check your internet connection — coaching replies are generated online.
If you've run out of daily Hive Credits, they refresh each day.
If a reply fails, use the in-app Retry option; you won't lose credits for a failed request.

Camera, microphone, or photo permissions

Hive only asks for these when you start an action that needs them (a photo or a voice message).
You can review or change them anytime in iOS Settings → Hive.

Hive does not currently sync Apple Health, use Apple Watch, or offer paid subscriptions. These are not bugs — they are simply not part of the current build.

Legal

Read our Privacy Policy and Terms of Use, or learn how to delete your account & data.